Frequently Asked Questions
Q. How can you offer such low prices?
A. Simple. We get nicotine gum and patches that have been taken off store
shelves because they are near or past their expiration date, or for other
reasons, such as a store closing, overstock, etc.
Q. When do the items expire?
A. Because each item or group of items is unique, we show you the
expiration date right on the order page.
Q. Are the gum and patches new and unopened?
A. Yes, all the products are new. They have not been opened.
Q. Do you have a money-back guarantee?
A. Yes, for any unopened items you may return them for a
refund within 10 days of receipt of your order. The guarantee period is
short due to the special nature of the expiration date. We're sorry but we
do not accept returns of opened items or unopened items returned after 10
Q. Are your prices really lower than
A. Yes, our prices are at least 20% less than what you'd pay to
other online stores for the exact same product. We even provide you
with links to other online stores so you can compare prices. If you are ready to
quit smoking now and can use the product by the expiration date, you
can save a bundle! If not, buy from the other guy at the higher price.
Q. The product I
want is not in stock now. Can you notify me when it is available?
A. Yes. Sign up below for our free Nicotine Outlet Product Alert
and we'll email you when new product is available. You can also follow
the links to drugstore.com and purchase at the regular price from them.
Because our supply is extremely
limited, the items you want may be out of stock. However, we can alert you
when we receive new products. Sign up for our free Nicotine Outlet Product
Alert and we'll email you when a new shipment comes in.
Enter your email address here to sign up
Q. How old do I have to be to purchase?
A. You must be 18 years old or older to purchase nicotine patches
or gum. By ordering, you acknowledge that you are at least 18 years old.
Q. Does the web site show real-time
A. Currently, the site does not show real-time inventory status, so
it is possible that you may see an item listed as available, when it has
already sold to another customer. We do our best to keep the site updated
when inventory changes, but may occasionally run out of product when
several customers order at the same time. We process orders on a
first-come, first-served basis. If the item you ordered is out of stock we
will notify you by email. We do not charge your credit card until
we actually ship your order.
Q. I operate a store and have inventory
I'd like to liquidate. Will you buy it?
A. Contact us with a list of the products you have, with the exact
bar code numbers and the expiration dates on each item. We'll let you know
which items we are interested in.
have questions about shipping. Where can I get answers?
A. Our sister site,
QuitSmoking.com, has a thorough
FAQ page that
answers most questions regarding shipping.
Click Here to
visit that page.
Q. Anything else I
need to know?
A. We have some general policies:
- We reserve the right to decline any order for any
reason, including suspected fraud, etc.
- We are not responsible for typographical errors,
including incorrect prices. If we discover a pricing error on an order
you place, we will inform you of the mistake and give you the right to
complete the order at the correct price, or to cancel all or part of the
- Due to the unique nature of the items on this
site, some packages may be slightly dirty, scuffed, torn or slightly
damaged. In some cases, price tags may have been cut from the shrink
wrap. All boxes have their original shrink wrap, but may have slight
tears. We will not sell any package that has shrink wrap cut or torn
such that the package may have been opened.
- Because manufacturers periodically change the
look of their packaging, the pictures on this site may differ slightly
from the actual packaging you receive. However, the consumable product
contained in the package is guaranteed to be as described.